Terms Of Service

Welcome to Sera Designs! We appreciate your business and want to ensure a transparent and pleasant shopping experience for you. Please read our Terms of Service carefully before accessing or using our website and services.

1. Payment and Orders

1.1. We accept online payments for your convenience. By placing an order with Sera Designs, you agree to make the payment in full at the time of purchase.

1.2. Once your payment is received, we will process your order. Please note that the dispatch of dresses may take 5-10 working days.

2. Shipping

2.1. We strive to deliver your dresses in a timely manner. Shipping times may vary, and we aim to dispatch your order within 5-10 working days from the date of purchase. Please allow for additional shipping time depending on your location.

3. Returns and Refunds

3.1. We want you to be satisfied with your purchase. If you receive a dress with damages, please contact us within 24 hours of receiving your order to request a return. Returns will be accepted only for damaged items.

3.2. To process your return, we may require an opening video showcasing the damages. This helps us ensure the accuracy of your claim and provide you with a prompt resolution.

4. Termination

4.1. We reserve the right to terminate services to anyone for any reason at any time, including but not limited to those who violate these Terms of Service or engage in unauthorized or unlawful activities on our site.

5. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at +91 88912 98659.