Privacy Policy

Your privacy is important to us at Sera Designs. This Privacy Policy outlines how we collect, use, and protect your personal information. Please read it carefully to understand our practices.

1. Data Collection

1.1. When you make a purchase on our website, we collect necessary information for order processing, which may include your name, contact details, and shipping address. Rest assured, your information is kept secure and used solely for the purpose of fulfilling your order.

1.2. We collect online payments through secure payment gateways.

2. Shipping

2.1. We aim to dispatch your dress order within 5-10 working days from the date of purchase. Your shipping information is used solely for order delivery, and we do not share it with third parties except for shipping and delivery purposes.

3. Returns and Refunds

3.1. We accept returns only for dresses with damages. To initiate a return, we require an opening video showcasing the damages to ensure a smooth resolution process. Please note that the received product must be unused and unwashed.

4. Contact Information

If you have any questions or concerns about our Privacy Policy, please contact us at +91 88912 98659.